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- Entering Your Answers Using the Blutick Maths Editor
- How To Add a Parent or Tutor
- How To Change the Blutick Teacher
- How to Complete a Pearson EdExcel Exam on Blutick
- How to Complete a Test on Blutick
- How to Complete an Exam on Blutick (Student)
- How To Delete Your Blutick Account
- How To Email Your Teacher for Help
- How to Enter Your Answers in a Blutick Exam
- How to Get Better Topic Suggestions (for Students)
- How To Join a Class
- How To Refer a Friend to Blutick
- How to Set a Course (for Students)
- How to Set a Revision Schedule (for Students)
- How To Turn Off the Blutick AI Teacher
- How to Use Writing Maths to Enter Your Working
- How to View Exam Results
- How To View My Progress
- How To View My Tasks
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- Adding Learners to Your Account - For Parents/Tutors
- How To Access Blutick Offline
- How to Add a Student if They Already Have a Blutick Account
- How To Create a Course for My Learner
- How To Delete Your Blutick Account
- How To Email Feedback to a Learner via Blutick
- How To Refer a Friend to Blutick
- How to Reset Learners’ Progress
- How to Set a Learner a Task
- How to Set a Test for Learners (for Parents/Tutors)
- How to Set an Exam on Blutick (Parent/Tutor)
- How to Set Revision Schedules (For Parents/Tutors)
- How to Use a Template to Customise a Course
- How to View What Learners are Doing
- In Depth: Using Your Progress and Task Summaries
- Info Guide for Parents/families
- Recommended Topics Explained
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- Admin Capabilities: Management and Communication
- Admin Capabilities: Managing Classes
- Admin Capabilities: Tasks
- Delivering an Exam Using Video Conference Software
- How To Access Blutick Offline
- How to Add a New Student to a Class
- How to Add a New Teacher to a Blutick School
- How To Add Students to a Class
- How To Create a Blutick School
- How To Create a Course for a Class
- How To Delete Your Blutick Account
- How To Email Feedback to a Student via Blutick
- How To Export Data From Blutick
- How To Export Data From SIMS to Blutick
- How To Give Feedback to Several Students at Once
- How to Give Individual Students Extra Time in Exams
- How to Import Students into Blutick
- How To Refer a Friend to Blutick
- How To Remove a Student from a Class
- How to Reset Students' Progress
- How To Set a Test for Students (For Teachers)
- How to Set an Exam on Blutick (Teacher)
- How to Set Personalised Courses for Students Based on Exam Results
- How to Set Revision Schedules (For Teachers)
- How To Turn Off the Blutick AI Teacher
- How to Update an Existing Task
- How to Use a Template to Customise a Course
- How to Use Blutick Live
- How to Use Blutick With Video Calls (e.g. Google Meet)
- How To View a Student's Working
- How to View Exam Results
- How to View In-Progress Exams Live
- How To View What Students Are Seeing
- In Depth: Tasks
- In Depth: Using Your Mark Book
- In Depth: Using Your Task Summary
- Info Guide for Parents/families
- What Is the Blutick SmartScore?
- What to Do if You Can't See a Student's Work
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- How To Add Students to a Class
- How to Add Students Without an Email Address
- How to Create a Class in Blutick
- How to Manage the Students in a Class
- How To Remove a Student from a Class
- How to Reset Students' Passwords
- How to Set Personalised Courses for Students Based on Exam Results
- How to Set Students Tasks
- How to Update an Existing Task
- How to View Students' Emails & Usernames
- How to View What Students are Doing
- How to View Your Mark Book
- In Depth: Tasks
- In Depth: Using Your Mark Book
- In Depth: Using Your Task Summary
- What to Do if You Can't See a Student's Work
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What to Do if You Can’t See a Student’s Work
- Main
- For Teachers
- Classes
- What to Do if You Can't See a Student's Work
If your students are completing work, but you cannot see that work, it is usually an easily solved problem. Try the following steps to resolve the issue.
The student is missing from the Blutick class
If the student’s name does not appear in the Blutick class list, ask them to join your class.
The student should go to their Classes and Parents page, click the “Join A Class” tab and enter your class code.
Alternatively, teachers can add students directly from the Your Classes page. Use the Add Student button, ensuring you have the email address or username that your student is registered with.
The student has more than one Blutick account
Ask the student for a screenshot of the work they have completed. If this doesn’t match up with what you’re seeing, ask them to confirm the email address/username they are logging in with.
Go to Your Classes and click “Download Login Details”. Check that the email address/username for the student matches the one they are logging in with.
If their email address matches what you expect it to be, let us know and we’ll check it out.
If it doesn’t match what is on your class list, then they have two Blutick accounts. Ask them to log out and sign in with the correct email address. Contact us with both usernames and we will synchronise account progress so your student won’t lose their work.
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